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CUSTOMER REVIEWS

Alison L. Avatar
Alison L.
1/06/2021 - Facebook

The service was amazing, & I ended up getting my dream car with help from Steven!

Alex P. Avatar
Alex P.
1/05/2021 - Facebook

The assistance I received from Mr Brandon Simms can only be rated as superior. His ability to keep things real while still providing above standard customer service and facilitating a professional, yet comfortable, environment was huge factor in my decision to finance with Kia. He and Leila Kline were swift in completing the paperwork for the sale and answered all my questions. I will strongly recommend others to purchase at Matt Taylor Kia.

Scott M. Avatar
Scott M.
1/04/2021 - Facebook

Great experience with the entire staff. Everyone was so friendly and my wife even commented how everybody seemed to enjoy what they do. Ivy Norris thank you for helping us land our Telluride.

Robin B. Avatar
Robin B.
1/03/2021 - Facebook

Do to my immuno deficiency they worked it out so I could close on the computer. Our sales person was so nice and work to our advantage thank you so much.

Jim K. Avatar
Jim K.
1/02/2021 - Google

The personal service was great. From sales to all the service needs that were rendered. I can always count on Jim Tamber and Dan.

Debra K. Avatar
Debra K.
1/01/2021 - Facebook

Matt Taylor Kia of Lancaster, Ohio were thorough, professional yet personable & informative. Not pushy in the least. i would definately recommend this business to anyone wanting a Kia vehicle.

Carmen M. Avatar
Carmen M.
1/01/2021 - Google

I have leased 4 Toyotas from Taylor Toyota Hermitage. My last lease I purchased because I absolutely love my 2017 Tacoma that Paul showed me 3 years ago. Smooth process and great customer service. Thank you

Diana L. Avatar
Diana L.
1/01/2021 - Facebook

Ridge Awadalla was my salesman and he showed me a lot of vehicles that were in my price range and he was a very polite young man and took the time to explain the vehicle that I purchased and I was very happy with him and the Kia dealership , I just love my new 2021 Kia Soul

Kathy D. Avatar
Kathy D.
1/01/2021 - Google

The employees at Kia are always so helpful and knowledgeable.

Gayle F. Avatar
Gayle F.
1/01/2021 - Google

Great experience as always

Nancy W. Avatar
Nancy W.
12/31/2020 - Google

Went for the first time to Matt Taylor Kia in Lancaster for an oil change. What a great experience! Zachary was one the most polite, friendly service persons we have ever met. He explained everything that would be done. Escorted us to one of the nicest waiting rooms ever. They think of every little detail to make your wait while your car is worked on so pleasant. Then Zachary came and updated us on how much longer it would be. You would not normally be so happy getting an oil change but we were. Thank you Zachary and Matt Taylor Kia for great service and experience. We will be back!,

Daphnes S. Avatar
Daphnes S.
12/31/2020 - Google

Although it took over a year to figure out what was going on with my Kia. My hat goes off to Jerry in the service department. He is always attentive and he took the time to listen to me, even though I had difficulty explaining what I was experiencing in the car.The waiting area was very clean and while I was there, someone was wiping off the furniture with a disinfectant as customers left with their cars. And this time everyone was wearing a mask. They have free wifi and the bathroom was well tended to.I am hoping that all my issues were finally addressed. I love the car....it just didn't feel safe and secure driving it prior to this last visit.

Angela H. Avatar
Angela H.
12/31/2020 - Facebook

Steven was very nice and helpful. The entire staff is amazing! I love my Sorento!!

Scott L. Avatar
Scott L.
12/31/2020 - Facebook

Great cars great people They care about your wants

Lou W. Avatar
Lou W.
12/31/2020 - Google

As one experience.would recomend. And will get my service there again.thank you Taylor Kia

Christopher C. Avatar
Christopher C.
12/31/2020 - Google

Saw Bill Burns to buy a new car, he was courteous, knowledgeable, and made sure we got the deal we were looking for, would recommend!

Tammy L. Avatar
Tammy L.
12/30/2020 - Facebook

Great experience ! Friendly staff. Doug was very helpful in showing me all the bells and whistles on our new Sorento. Highly recommend 😀

Danise D. Avatar
Danise D.
12/30/2020 - Facebook

The service department is always friendly informative and prompt.

Blazingfantom K. Avatar
Blazingfantom K.
12/30/2020 - Google

I just want to say thank you to Jim Franklin and the rest of the sales team that helped my mother and stepdad with getting a car when it seemed like there was nothing else that we could do to get one. You guys were great and helped a lot.

Brian C. Avatar
Brian C.
12/30/2020 - Facebook

Fast, courteous and they don't try to oversell.

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