The assistance I received from Mr Brandon Simms can only be rated as superior. His ability to keep things real while still providing above standard customer service and facilitating a professional, yet comfortable, environment was huge factor in my decision to finance with Kia. He and Leila Kline were swift in completing the paperwork for the sale and answered all my questions. I will strongly recommend others to purchase at Matt Taylor Kia.
Ridge Awadalla was my salesman and he showed me a lot of vehicles that were in my price range and he was a very polite young man and took the time to explain the vehicle that I purchased and I was very happy with him and the Kia dealership , I just love my new 2021 Kia Soul
Went for the first time to Matt Taylor Kia in Lancaster for an oil change. What a great experience! Zachary was one the most polite, friendly service persons we have ever met. He explained everything that would be done. Escorted us to one of the nicest waiting rooms ever. They think of every little detail to make your wait while your car is worked on so pleasant. Then Zachary came and updated us on how much longer it would be. You would not normally be so happy getting an oil change but we were. Thank you Zachary and Matt Taylor Kia for great service and experience. We will be back!,
Although it took over a year to figure out what was going on with my Kia. My hat goes off to Jerry in the service department. He is always attentive and he took the time to listen to me, even though I had difficulty explaining what I was experiencing in the car.The waiting area was very clean and while I was there, someone was wiping off the furniture with a disinfectant as customers left with their cars. And this time everyone was wearing a mask. They have free wifi and the bathroom was well tended to.I am hoping that all my issues were finally addressed. I love the car....it just didn't feel safe and secure driving it prior to this last visit.