The service was amazing, & I ended up getting my dream car with help from Steven!

The assistance I received from Mr Brandon Simms can only be rated as superior. His ability to keep things real while still providing above standard customer service and facilitating a professional, yet comfortable, environment was huge factor in my decision to finance with Kia. He and Leila Kline were swift in completing the paperwork for the sale and answered all my questions. I will strongly recommend others to purchase at Matt Taylor Kia.

Great experience with the entire staff. Everyone was so friendly and my wife even commented how everybody seemed to enjoy what they do. Ivy Norris thank you for helping us land our Telluride.

Do to my immuno deficiency they worked it out so I could close on the computer. Our sales person was so nice and work to our advantage thank you so much.

The personal service was great. From sales to all the service needs that were rendered. I can always count on Jim Tamber and Dan.

Matt Taylor Kia of Lancaster, Ohio were thorough, professional yet personable & informative. Not pushy in the least. i would definately recommend this business to anyone wanting a Kia vehicle.

I have leased 4 Toyotas from Taylor Toyota Hermitage. My last lease I purchased because I absolutely love my 2017 Tacoma that Paul showed me 3 years ago. Smooth process and great customer service. Thank you

Ridge Awadalla was my salesman and he showed me a lot of vehicles that were in my price range and he was a very polite young man and took the time to explain the vehicle that I purchased and I was very happy with him and the Kia dealership , I just love my new 2021 Kia Soul

The employees at Kia are always so helpful and knowledgeable.

Great experience as always

Steven was very nice and helpful. The entire staff is amazing! I love my Sorento!!

Great cars great people They care about your wants

As one experience.would recomend. And will get my service there again.thank you Taylor Kia

Saw Bill Burns to buy a new car, he was courteous, knowledgeable, and made sure we got the deal we were looking for, would recommend!

Great experience ! Friendly staff. Doug was very helpful in showing me all the bells and whistles on our new Sorento. Highly recommend 😀

The service department is always friendly informative and prompt.

I just want to say thank you to Jim Franklin and the rest of the sales team that helped my mother and stepdad with getting a car when it seemed like there was nothing else that we could do to get one. You guys were great and helped a lot.

Fast, courteous and they don't try to oversell.

Saw Bill Burns to buy a new car, he was courteous, knowledgeable, and made sure we got the deal we were looking for, would recommend!

Fast friendly service lifelong customer

Met by professional, courteous staff who provided complete, thorough service for my 2016 Kia Sorento. I was also provided with explanation of what was done and what my vehicle needs in the future. Very much appreciated the COVID-19 virus restrictions were observed and maintained.Extremely satisfied with Kia Service Department l

They did a fantastic job with my lease!

Taylor KIA is awesome. Friendly people made the car buying experience painless. I feel we got a great deal on the 2015 Soul.

Great customer service that’s fast and efficient.

They are always very helpful. They take their time with you.

Great friendly service.

Quick and easy! Took great care of me. Went above and beyond!!

A great big thanks to Mallory and James for helping us to get into a brand new Forte

All of the employees are very nice, friendly, and helpful. They give 100% to customers. They never forgot my name and they remember my dog's name

Customer service is very polite and helpful. They keep you updated on everything happening with your vehicle. We have two Kia’s and recommend this dealership highly!

Staff is courteous scheduling an appt is easy

Just bought a new car and had a great experience with Aaron and Justin. Both gentlemen were very helpful and articulate in helping to explain everything about the car. We drove from Pittsburgh to this dealership to get the car we wanted. They delivered with their service to please.

Had good service and friendly people to help.

Took my Kia into the shop the staff was very nice and knowledgeable about what was going on with my car!!! Highly recommended for auto service

A wonderful experience from the first phone call to driving a brand new vehicle off the lot. The well qualified team made the whole process pain free plus all done in a matter of hours!

Got my brand new 2021 Silentos here and Bill Burns helped me out great. 👍

Made me feel like family great guy

A+ service. In and out with oil change. They gave there recommendations and all was good. I have owned Sorento since 2004 and no problem

I had a great experience, all of the staff was friendly and Bill helped find the best deal

Quick and easy! Took great care of me. Went above and beyond!!

Excellent service, but more importantly, down to earth, friendly, honest, trustworthy and such a warm feeling. We left feeling as tho they truly cared for us and we became part of their family!

Took my car in yesterday for a check engine light. Found out it was a recall as well as a few other recalls came up. They repaired at no cost. Great service

Excellent service Employees very helpful and cordial

Got my brand new 2021 Silentos here and Bill Burns helped me out great. 👍

Made me feel like family great guy

Took my Kia into the shop the staff was very nice and knowledgeable about what was going on with my car!!! Highly recommended for auto service

Very nice staff/customer service. Went in for an oil change and they vacuumed my car and took it through the car wash as well, which I thought was a great bonus!

Jennifer and Doug was such a joy to work with. Wasn’t pushy wasn’t trying to make me feel like I needed to change. We went in to see our options on trading a car in and they put me in a 2021 Sportage. I didn’t have many preferences expect it needed to fit 3 kids in the back without a 3rd row. I highly recommend seeing Jennifer or Doug! They are wonderful!

I always get good service, reasonably priced.

Wonderful place! My salesman, Josh was awesome and the finance manager got me a great car at an excellent price! I will definitely be back when I'm ready for another vehicle!!!!

A+ service. In and out with oil change. They gave there recommendations and all was good. I have owned Sorento since 2004 and no problem

Very nice staff/customer service. Went in for an oil change and they vacuumed my car and took it through the car wash as well, which I thought was a great bonus!

Extremely nice staff. Listened to everything I needed and got me a great deal.

The staff at Matt Taylor are excellent to work with! We have purchased a vehicle from the dealership, and have our other vehicles serviced there. Todd in service is always going above and beyond to meet the needs of your Service appt. They are straight forward about repairs and cost options. I have never felt like they were trying to make the top dollar off of my vehicle service. They have always accommodated our schedules. We are always 100% satisfied with the service and care Matt Taylor offers.

Wonderful place! My salesman, Josh was awesome and the finance manager got me a great car at an excellent price! I will definitely be back when I'm ready for another vehicle!!!!

Purchasing a vehicle and paying for the extra services they offer for your vehicle. The services department is always so kind and caring to you and your vehicle!

I had a great experience, all of the staff was friendly and Bill helped find the best deal

Always a great experience! Just bought my 2nd Kia from Bill! Easy, fast, and painless!

Very helpful Very friendly Work really hard to make you the Customer happy My salesman Ryan was Great he even took my picture for me being so excited and happy !!! Thank you Ryan !!

They went far and above to get the exact car I was looking for. Exceptional customer service. No hard sales tactics.

Absolutely best experience. Everything went smooth & I got just what I wanted. Staff is friendly & courteous. This is my 3rd Kia & I will keep coming back.

Employees are polite & professional. Great experience, every time!

Josh was great. Friendly service and follow up. However it took a month to get my vehicle from the factory and no effort was made by the dealership to offer a rental vehicle or cover the first months payment.

Always nice people and have helped me with two vehicles now, made the process quick, easy, and no back and forth with it. They asked what I wanted and made it happen. Service is always quick and the people are awesome. Will be Kia for years to come!

Great car, great service n wonderful people to help u !!!

Employees are polite & professional. Great experience, every time!

Josh was great. Friendly service and follow up. However it took a month to get my vehicle from the factory and no effort was made by the dealership to offer a rental vehicle or cover the first months payment.

Tell call you by my name They super good to know how you feel? They always give me a car to use They $ but they always do a good job

Another great experience here! Everyone is so friendly and helpful! I was able to drop my car off for service and continue working remotely without a hitch which was greatly appreciated. The facility was clean and sanitized - important in these times. And always love the amenities available while there. My car was well taken care of as usual.

It was a very low pressure experience. Reasonably quick purchase for a car. Tyler was very informative about all of our options and didn’t hesitate to offer options to us.

Excellent service an information about the vehicle you are looking at. Highly recommend josh

The guy named Brandon was so nice and asked me what I was looking for and what I could afford for a payment. Thx you Brandon you are the Kia guy . A great sales person also

Ivy was great to deal with. Process was painless. Would highly recommend.

Everything sales service absolutely the best dealership!!!

Extremely nice staff. Listened to everything I needed and got me a great deal.

Amazing service, I was beyond impressed with the service thanks to Ivy she was so involved and helped with every question we had!!!!! Everything was perfect i highly recommend going here!

staff is friendly and helpful. great service department

After stopping in just to see what they they had I spoke to Ryan. He took the time to hear me out and find what I was looking for. After a short time there they offered me more than expected for my trade and got me a deal on a Tacoma TRD that I could not say "no" to! I won't be going anywhere else anytime soon for my vehicle needs. I also highly recommend you ask for Ryan! He's very down to earth, knowledgeable, and will get you the deal you want. Great experience.

Attentive to your requests and needs,friendly sales staff.

Great costumer service ! Derek S. Gained Sr. is an amazing salesman !

Good experience! Quick efficient and courteous!

Amazing service, I was beyond impressed with the service thanks to Ivy she was so involved and helped with every question we had!!!!! Everything was perfect i highly recommend going here!

Was very happy with service on my car

Everyone you come in contact with is friendly and polite. Service department is awesome

After stopping in just to see what they they had I spoke to Ryan. He took the time to hear me out and find what I was looking for. After a short time there they offered me more than expected for my trade and got me a deal on a Tacoma TRD that I could not say "no" to! I won't be going anywhere else anytime soon for my vehicle needs. I also highly recommend you ask for Ryan! He's very down to earth, knowledgeable, and will get you the deal you want. Great experience.

Very pleased with my 2020 Toyota Corolla.

We live in the Cleveland area and bought our car from Taylor KIA because if the way their approach towards sales.. always available but never felt pressured. Highly recommend

Fast and pleasant

Great to work with for purchasing vehicles as well as the service department. Fast, friendly and honest. We highly recommend Matt Taylor Kia.Service department is great and very fast!! The employees are friendly and personable!!

Zack & Greg where excellent today with amazing customer service. The Matt Taylor Kia Team of professionals are exactly what they are friendly business people with the focus to achieve outstanding satisfaction!

Was very happy with service on my car

Very pleased with my 2020 Toyota Corolla.

Thank you Taylor Chevrolet for no pressure, treating me with respect, and allowing me to shop until I found the vehicle I liked. They even found the color I wanted! I highly recommend Ralph Acura when buying a car! And shout out to Oak Moser for making the signing process easy!

Great experience. Mechanic was waiting when I walked thru the doors of service. Only waited about 40 min. for oil change and Tire rotation. Washed truck and I was on my. Thanks Taylor !!

Came in to purchase new car for my dad. Jim looked out for me and got us the best deal he could. Drove away with a new car. Very happy with the service. No hot chocolate chip cookies though. Lol

Great people to deal with, Rich was our sales man, he was fantasti!!! Very kind and he made the whole process of buying a vehicle very easy and exciting!Juanita was put receptionist who placed us with the right sales person, she was amazing, very nice, so kind and easy to talk with!Very clean showroom. After every customer sales people were wiping down tables and chairs. Definitely doing everything above and beyond to keep the community and the customers safe!

Friendly and professional. Very thorough

I had wonderful experience at kia of boardman they did a great job on my car and staff is really nice keep u the good work

Fast service. Friendly staff.

My dealer John was great! Very patient and helpful. Helped me find the best deal and car for me.

Taylor Kia helped me get into my 2021 Seltos. Mgmt and the sales team worked with me to make the sale perfect! I would highly recommend this dealership

In and out faster than you can say "Oil Change and State Inspection". Coffee and clean restrooms.

All the staff are so nice and knowledgeable. My salesman Tyler Johnson was so great he went out of his way to accommodate my wants and needs in my new car !

Everybody was so nice! Easiest car buying experience I've ever had.

Very pleased with my 2020 Toyota Corolla.

very friendly and informative. waiting area and restrooms very clean.

Great service, friendly staff!

Fast service. Friendly staff.

My dealer John was great! Very patient and helpful. Helped me find the best deal and car for me.

Was very happy with service on my car

Dan is great to worknwith very informative and smooth transaction. Thank you

Went in for a recall. They were very thorough and kept me in the loop as my car was getting looked at. Made recommendations for the safety of the driver and not the profit of the department. They even cleaned my car inside and out. I’ve had very poor service here in the past and this was night and day! Thank you for hiring these kind and knowledgeable new people!

The service and quality experience there is fantastic. They are just as wonderful from the purchase of your vehicle to the service of that vehicle three years later!

Excellent service and super friendly staff

Service dept was efficient and courteous. Took care of my service immediately and sent me home with a nicely washed car

Great dedicated work by Anthony R Thank You for my new Kia Forte. I love it!

Great service, no pressure to buy and extremely helpful.

Bill B is an outstanding person. He is very compassionate to personal circumstances and helps make sure all of the details are uncovered to help make the best choice. The environment at the dealership was top notch and the total experience was very pleasurable. 5 star all around and they are as excited to have us in the family as we were to join the Kia family. Thank you Bill and Marc.

Great service on time very courteous delivered my car to me after service communicated with me I could not be happier with the service that I got. Help me with questions about my car , checked on my recalls on the car. I will return to Taylor kiaFor my car needs.

Car number 4 from Taylor Kia, they always make it as easy as possible, love these guys!!

Bart was awesome! So friendly and made us comfortable and was thorough in making sure we knew all the information. Process was very easy!

As always, KIA has the most friendly and helpful staff.Thanks for ALL you Do!I want to Thank my sales person William Pickens for all he did to help me get my new Sorrento. No pressure, just a fantastic Salesman. They also have the VERY BEST Service Department I have ever experienced. They make “sure” you are completely satisfied.I am a Taylor KIA customer for “Life”.

The service at this store was very good and helped me purchase a brand new car after a horrific accident. They help work around my schedule and helped find the car that was right for me.

My first time taking my optima there, they vacuumed my car out and washed it. Did a full inspection, great communication and very professional. Great service and affordable.

Went in for a recall. They were very thorough and kept me in the loop as my car was getting looked at. Made recommendations for the safety of the driver and not the profit of the department. They even cleaned my car inside and out. I’ve had very poor service here in the past and this was night and day! Thank you for hiring these kind and knowledgeable new people!

Taylor Kia helped me get into my 2021 Seltos. Mgmt and the sales team worked with me to make the sale perfect! I would highly recommend this dealership

In and out faster than you can say "Oil Change and State Inspection". Coffee and clean restrooms.

As always, Taylor Kia of Hermitage delivered! Jesse and the management team were the absolute best at getting the best financing, pricing, and delivery. Couldn’t be more pleased!

This was a very pleasant experience for my wife and I. We came in with intention of buying a new vehicle but found the monthly payments would be too high for us to afford with what we wanted. They found us an amazing used vehicle that fit our needs in fantastic shape that is fully loaded. We are the proud owners of a 2017 Toyota Sienna and we absolutely love it. Many thanks to Ivy Norris and Matt Taylor Kia. You guys are amazing!!!

The people that helped me was so helpful and very polite. thank you ☺️

Professional and nice to work with.

Good experience so far!!

Because they always take perfect care of my cars, fast service, quality care, great prices, and pleasant atmosphere! This is ehy I have owned 3 Kias.now!

Staff friendly helpful and answered your questions. Went above and beyond.

Dan is great to worknwith very informative and smooth transaction. Thank you

Professional, quick and friendly. Never had a problem. Will always deal with them

Thank you Taylor Chevrolet for no pressure, treating me with respect, and allowing me to shop until I found the vehicle I liked. They even found the color I wanted! I highly recommend Ralph Acura when buying a car! And shout out to Oak Moser for making the signing process easy!

Great experience. Mechanic was waiting when I walked thru the doors of service. Only waited about 40 min. for oil change and Tire rotation. Washed truck and I was on my. Thanks Taylor !!

Doug was WONDERFUL. So kind, so helpful! Truly appreciated his help in buying a 2021 Telluride!

I took my SUV in to the service dept. for an oil change and tire rotation. Everyone was so nice (as always) and it didn't even take the full hour it was supposed to. I had my 5 year old son with me and he's actually excited to go back because the waiting area is so great! There were toys, refreshments and TVs, very kid friendly! We had another great experience at Taylor Kia, thanks again to the staff! 😊

Dan is great to worknwith very informative and smooth transaction. Thank you

I recommend this business, because they are courteous, polite, upbeat atmosphere, and they make sure you comfortable while your vehicle is getting serviced. A great team. They go the extra mile 🤗🤗

Went in for a recall. They were very thorough and kept me in the loop as my car was getting looked at. Made recommendations for the safety of the driver and not the profit of the department. They even cleaned my car inside and out. I’ve had very poor service here in the past and this was night and day! Thank you for hiring these kind and knowledgeable new people!

In and out faster than you can say "Oil Change and State Inspection". Coffee and clean restrooms.

Great experience. Mechanic was waiting when I walked thru the doors of service. Only waited about 40 min. for oil change and Tire rotation. Washed truck and I was on my. Thanks Taylor !!

Came in to purchase new car for my dad. Jim looked out for me and got us the best deal he could. Drove away with a new car. Very happy with the service. No hot chocolate chip cookies though. Lol

Always get great service from them. Doug is the best if you need a vehicle I would highly recommend him to help you. The service department is also very friendly and helpful. We like everyone we have worked with but Todd is absolutely the best.

Doug and Keila were both great. Dougs “no pressure” sales approach is spot on ☺️. Very thankful to both of them! We had a great experience buying here!!

As always, had a great experience!! Ryan Smith is awesome and Pat is awesome!! Couldn't have asked for a better experience!! I really appreciate how honest, respectful and entertaining Ryan is!! Thank you so much!!

Professional and nice to work with.